Privacy Policy

This Privacy Policy explains how Elasto Web Services Limited ("Elasto", "we", "us", or "our"), registered in Nigeria under RC9645303, collects, uses, shares, and protects information when you use our website, engage our services, or operate the products we build. By using our services, you agree to the practices described here.

We collect information in the following categories:

Information you provide directly

• Contact details you submit through our website or consultations (name, email address, phone number, and the message you send us).
• Account and profile information for the products and platforms we operate.

Customer and KYC information

Where we provide financial or regulated services, we collect and verify information to meet our anti-money laundering and know-your-customer (KYC) obligations:

For individuals

• Full name, date of birth, and contact details (email, phone, residential address).
• A valid government-issued identification (such as NIN, BVN, passport, or driver's licence).
• Proof of address where required.

For companies and institutions

• Registered legal name, jurisdiction of incorporation, and registration number (for example, CAC number).
• Registered and principal business address.
• Beneficial ownership information identifying the individuals who own or control the entity.
• Authorised representative details and identification.
• Nature of business, expected transaction volumes, and source of funds where applicable.

Information collected automatically

• Device, browser, and usage information through cookies and similar technologies.
• Transaction and platform metadata where we operate the relevant system.

• To provide, operate, and improve our services and the products we build.
• To verify identity, conduct due diligence, and meet KYC, AML, and CTF obligations.
• To communicate with you, respond to enquiries, and manage our relationship.
• To secure our systems, prevent fraud, and comply with legal and regulatory requirements.

We process personal information on the grounds that it is necessary to perform a contract with you, that you have consented, that it is necessary to comply with a legal or regulatory obligation, and that it is in our legitimate interest to operate and protect our business.

• With regulators, law enforcement, or other authorities where required by applicable law or to prevent unlawful activity.
• With vetted subcontractors, agents, or infrastructure providers who support service delivery, under confidentiality and compliance obligations.
• We do not sell your personal information.

We retain customer and KYC information for the duration of the relationship and for a minimum of five (5) years after the relationship ends, or longer where required by applicable law, regulation, or to resolve a dispute. Automatically collected usage data is retained for a shorter period consistent with analytics and security needs.

We protect information using encryption in transit and at rest, role-based access controls, monitoring, and documented engineering practices. No method of transmission or storage is completely secure, but we maintain controls designed to protect your data.

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to our legal retention obligations.
• Object to or restrict certain processing.
• Lodge a complaint with the relevant supervisory authority.

To exercise these rights, contact us using the details below.

We use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can manage cookies through your browser settings.

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

Elasto Web Services Limited
Email: samiu@elasto.ng
Gilaso Plaza, No. 22A, near Rumfa College, Kano, Nigeria